RSO Executive

October 23, 2022
Application ends: January 31, 2023
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Job Description

What you’ll be doing

– Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution

– Drive the adoption of all processes and procedures in the stores

– Identify areas of continuous improvement to adapt our SOP and store procedures

– Ensure timely escalation of problems as and when needed

– Acts as a first line of support for the stores

– Conduct store visits and formulate action plans based on the issues identified

– Analyze RSO platform, identify with the store managers all areas of improvement and recommend action plans

– Drive the execution of defined action plans and escalate when necessary

– Support physical and digital initiatives impacting store operations

– Support the adoption of new processes & technology

– Ensure compliance, adherence for store projects checklists

– Investigate cause of delayed incidents or Acts and arrange follow up with service providers – ensuring there is escalation if necessary

– Ensure new joiners are trained and refresher training is undertaken regularly

– Support store managers and area managers in assessment of needs of technical trainings on store operations

– Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during store visits

– Assist store managers and area managers in identifying gaps in technical trainings related to store operations, especially system related procedures and recommend trainings

– Escalate to Regional Training Operations any new training needs required

– Carry out tactical training when needed in timely manner

– Drive efficiency by collaborating with service providers

– Conduct quarterly reviews with Area Managers on store operations performance

– Conduct quarterly reviews with service providers on service quality and SLAs